Product Support Home Product Support

Manuals & Software Warranty and Repair Care & Maintenance Consumer Alerts Contact Us

Most of your questions may be answered in the Frequently Asked Questions.

You can also get quick responses to any additional inquiries you may have by directly contacting your local SCUBAPRO Authorized Dealer.

If you still have not been able to obtain an answer to your question, please do not hesitate to email us by choosing the subject category best relating to your question or comment.

Frequently Asked Questions

How can I tell if my product is under warranty?

Warranty begins from the date of purchase, you can view the warranty details here.

Why is my computer beeping/ticking/displaying ERR?

Most probably a battery change is needed. Contact your local Authorized Dealer for repair or battery change.

How do I get my UWATEC computer battery replaced?

Contact your local Authorized Dealer for repair or battery replacement.

Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?

You can download them from the product page or from the links on this Manuals & Software page.

How do I get technical assistance on the product I have?

Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals.

How do I register my purchases?

Register directly on this web site by accessing the PRODUCT REGISTRATION or contact your local Authorized Dealer.

Where do I get my regulators serviced?

See your local Authorised Dealer & Service facility, you can locate the one closest to you using the FIND A DEALER map.

Are SCUBAPRO regulators Nitrox Compatible?

Within the European Community the use of Nitrox mixes is regulated by norms EN 13949 and EN 144-3. SCUBAPRO has designed special regulator systems that comply with the these regulations and can be used with oxygen enriched air containing an oxygen concentration higher than 21% and up to 100% at a maximum operating pressure of 200bar. They are easily identifiable with green and yellow colour accents. Regular production SCUBAPRO regulators distributed to countries outside of the European Community use normal INT or DIN connections and are manufactured with materials, assembly procedures and lubricants that ensure compatibility with gas mixes containing oxygen up to 40%. In these countries, users are required to follow the same safety procedures that apply to dedicated nitrox regulators and to comply with the regulations set by each country concerning the use on Nitrox mixes for diving. Please see our Regulator section for more details and warning regarding Nitrox diving.

My SCUBAPRO product is faulty. Is it under warranty? How do I get it repaired?

Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals.

Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?

Titanium is not compatible with high blend Nitrox (oxygen enriched air) mixes because it may ignite when exposed to high oxygen concentrations. For this reason it is not advisable to use Titanium regulators with Nitrox but where local laws do not restrict the use of standard International fittings for Nitrox use (outside the EU for example), they may be used up to 40% Nitrox without any conversion. Titanium regulators cannot be cleaned or converted for use with Nitrox mixes higher than 40%.

Where is the authorized dealer nearest to me? Where can I buy “this” product?

Look for the Authorized Dealers closest to to you.

How do I become a SCUBAPRO Authorized Dealer in my country?

See our list of Global Subsidiaries Contact Information and contact the one responsible for your country by clicking on ABOUT US in the menu at the top of the page,

Who do I contact for sales/service/dealership inquiries if there is no subsidiary in my country?

Contact the Authorized Dealer closest to you.

If I buy a SCUBAPRO product in my country, do I have a life-time warranty worldwide?

Only regulators and some fins are covered by a life-time worldwide warranty to the original owner, provided they have been purchased through an Authorized Dealer. Regarding regulators, they must be serviced every year by an Authorized Dealer, using original SCUBAPRO spare parts, in order to maintain the life-time warranty.

Can I convert my regulators from INT to DIN?

All Scubapro first stages can be converted from INT to DIN or vice-versa, using the appropriate kit. This operation should only be performed by a SCUBAPRO certified technician such as one operating at an Authorized Dealer.

Show more FAQs

How can I check if my infrared port on my Aladin PRIME/TEC/TEC2G/2G, Smart PRO/COM/TEC is working ?

First you need to verify if the infrared port on your PC is working and compatible with the infrared transmission of our UWATEC computers. If your computer was previously transferring data to your PC and isn't anymore, contact your Authorised Dealer and send your computer for a complete check. If your computer seems to drain the battery abnormally (too quickly), it could be an indication that your infrared port is not working properly. Contact your Authorised Dealer. The computer will be returned to us for a complete check and in case a problem is found, the computer will be repaired or replaced.

Come posso registrare i miei prodotti?

Registrali a questa pagina: register.scubapro.com