Product Support

Holiday Closure: We are out of the Office from Wed Dec 24 to Jan 4th. We will resume responding to your emails starting again on Jan 5th 2015, thanks for your patience. In the meantime please refer to your local SCUBAPRO Dealer.

Taking Care of Your SCUBAPRO Product

a. Any use of the equipment is conditional to reading, understanding, and following the product-specific user instruction guide.

b. Use of the equipment is limited to those applications described in this guide and for purposes granted in writing from SCUBAPRO.

c. The equipment must be serviced every 24 months or 100 dives (e.g. examined, serviced, and if required, repaired) by an Authorized SCUBAPRO UWATEC Dealer. This maintenance must be documented (we suggest our SCUBAPRO Log/Service Book). Only original SCUBAPRO parts should be used for maintenance and repair.

d. If the equipment is improperly serviced, or repaired by persons repaired by persons who are not part of the SCUBAPRO/UWATEC Authorized Dealer network, and in cases where the equipment is used for purposes not specifically designated; liability for the correct and safe function of the equipment transfers to the owner/user.

e. Instructions and statements contained in this document and in the instruction manuals are based on the latest information available prior to printing. SCUBAPRO® reserves the right to make changes at any time.

f. Local statutes and regulations must be followed when transporting this equipment.

Frequently Asked Questions

How can I tell if my product is under warranty?

Where do I get my regulators serviced?

Why is my computer beeping/ticking/displaying ERR?

How do I get my UWATEC computer battery replaced?

Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?

How do I get technical assistance on the product I have?

How do I register my purchases?

Are SCUBAPRO regulators Nitrox Compatible?

My SCUBAPRO product is faulty. Is it under warranty? How do I get it repaired?

Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?

Where is the authorized dealer nearest to me? Where can I buy “this” product?

Who do I contact for sales/service/dealership inquiries if there is no subsidiary in my country?

Can I convert my regulators from INT to DIN?

How can I check if my infrared port on my Aladin PRIME/TEC/TEC2G/2G, Smart PRO/COM/TEC is working ?

WARNING: When diving, you must follow the rules and apply the skills taught by a recognized scuba diving certification agency. Before taking part in any diving activity, it is mandatory to have successfully completed a scuba diving course. Information on this website does not replace a diving instruction course.