Product Support

Holiday Closure: We are out of the Office from Wed Dec 24 to Jan 4th. We will resume responding to your emails starting again on Jan 5th 2015, thanks for your patience. In the meantime please refer to your local SCUBAPRO Dealer.

Consumer Alerts

At SCUBAPRO UWATEC, safety comes first. If you suspect your equipment to be affected by any product recall, please contact recallinfo@scubapro.com.

Aladin Square recall - 2014

 


Older alerts

 

SCUBAPRO has a network of over 700 authorized dive centers and resorts in the United States, U.S. territories and Canada. Personnel in these centers have received highly-specialized training in the sale, service and scheduled maintenance of SCUBAPRO and UWATEC dive equipment. Accordingly, we strongly recommend that customers purchase all SCUBAPRO UWATEC gear exclusively from this network of professionals.

IMPORTANT: Any SCUBAPRO or UWATEC equipment purchased from a non-authorized source will not be covered by SCUBAPRO UWATEC warranties. These non-authorized sources include internet and direct marketing companies, who obtain our products from questionable sources, and do not undergo the rigorous training programs necessary for proper representation of our gear.

In addition, products purchased from these sources are not eligible for free parts replacement under the limited lifetime warranties offered on selected products. And purchasers will not be included on the SCUBAPRO UWATEC customer service database -- used to notify customers of product bulletins, technical updates, special offers, warranty programs, etc.

Frequently Asked Questions

How can I tell if my product is under warranty?

Where do I get my regulators serviced?

What is the current service cycle for my regulator?

Why is my computer beeping/ticking/displaying ERR?

How do I get my UWATEC computer battery replaced?

Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?

How do I get technical assistance on the product I have?

Where can I get a manual for my product?

How do I register my purchases?

Are SCUBAPRO regulators Nitrox Compatible?

My SCUBAPRO product is faulty. Is it under warranty? How do I get it repaired?

Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?

Where is the authorized dealer nearest to me? Where can I buy “this” product?

How do I become a SCUBAPRO Authorized Dealer in my country?

If I buy a SCUBAPRO product in my country, do I have a life-time warranty worldwide?

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WARNING: When diving, you must follow the rules and apply the skills taught by a recognized scuba diving certification agency. Before taking part in any diving activity, it is mandatory to have successfully completed a scuba diving course. Information on this website does not replace a diving instruction course.