At SCUBAPRO UWATEC, safety comes first. If you suspect your equipment to be affected by any product recall, please contact recallinfo@scubapro.com.
Aladin Square recall - 2014
Older alerts
SCUBAPRO has a network of over 700 authorized dive centers and resorts in the United States, U.S. territories and Canada. Personnel in these centers have received highly-specialized training in the sale, service and scheduled maintenance of SCUBAPRO and UWATEC dive equipment. Accordingly, we strongly recommend that customers purchase all SCUBAPRO UWATEC gear exclusively from this network of professionals.
IMPORTANT: Any SCUBAPRO or UWATEC equipment purchased from a non-authorized source will not be covered by SCUBAPRO UWATEC warranties. These non-authorized sources include internet and direct marketing companies, who obtain our products from questionable sources, and do not undergo the rigorous training programs necessary for proper representation of our gear.
In addition, products purchased from these sources are not eligible for free parts replacement under the limited lifetime warranties offered on selected products. And purchasers will not be included on the SCUBAPRO UWATEC customer service database -- used to notify customers of product bulletins, technical updates, special offers, warranty programs, etc.
How can I tell if my product is under warranty?
Warranty begins from the date of purchase, you can view the warranty details here.
Where do I get my regulators serviced?
See your local Authorised Dealer & Service facility, you can locate the one closest to you using the FIND A DEALER map.
What is the current service cycle for my regulator?
SCUBAPRO regulators need to be serviced every 24 months or 100 dives, whichever comes first, by an authorized SCUBAPRO dealer.
Why is my computer beeping/ticking/displaying ERR?
Most probably a battery change is needed. Contact your local Authorized Dealer for repair or battery change.
How do I get my UWATEC computer battery replaced?
Contact your local Authorized Dealer for repair or battery replacement.
Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?
You can download them from the product page or from the links on this Manuals & Software page.
How do I get technical assistance on the product I have?
Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals.
Where can I get a manual for my product?
Most of our manuals are downloadable directly from the product page, for older manuals, please look at the list to the left. You can also contact your local Authorised Dealer for a printed copy.
How do I register my purchases?
Register directly on this web site by accessing the PRODUCT REGISTRATION or contact your local Authorized Dealer.
Are SCUBAPRO regulators Nitrox Compatible?
My SCUBAPRO product is faulty. Is it under warranty? How do I get it repaired?
Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals.
Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?
Where is the authorized dealer nearest to me? Where can I buy “this” product?
Look for the Authorized Dealers closest to to you.
How do I become a SCUBAPRO Authorized Dealer in my country?
If I buy a SCUBAPRO product in my country, do I have a life-time warranty worldwide?
Only regulators and some fins are covered by a life-time worldwide warranty to the original owner, provided they have been purchased through an Authorized Dealer. Regarding regulators, they must be serviced every twenty-four months or one hundred dives (whichever comes first) by an Authorized Dealer, using original SCUBAPRO spare parts, in order to maintain the life-time warranty.
Can I convert my regulators from INT to DIN?
All Scubapro first stages can be converted from INT to DIN or vice-versa, using the appropriate kit. This operation should only be performed by a SCUBAPRO certified technician such as one operating at an Authorized Dealer.
How can I check if my infrared port on my Aladin PRIME/TEC/TEC2G/2G, Smart PRO/COM/TEC is working ?
First you need to verify if the infrared port on your PC is working and compatible with the infrared transmission of our UWATEC computers. If your computer was previously transferring data to your PC and isn't anymore, contact your Authorised Dealer and send your computer for a complete check. If your computer seems to drain the battery abnormally (too quickly), it could be an indication that your infrared port is not working properly. Contact your Authorised Dealer. The computer will be returned to us for a complete check and in case a problem is found, the computer will be repaired or replaced.