Warranty
SCUBAPRO warrants to the original consumer purchaser
that, for the period of one year from date of purchase, each
SCUBAPRO product component not otherwise warranted, and each
SCUBAPRO replacement part, purchased from and authorized SCUBAPRO
dealer will be free from defects in materials and workmanship under
normal use and with reasonable maintenance. This warranty does not
apply to any product or part used commercially. A list of
authorized SCUBAPRO dealers can be obtained online at scubapro.com.
SCUBAPRO will, at its option, repair or replace without charge any
warranted component or replacement part that is defective in
materials or workmanship. Repair or replacement is SCUBAPRO's only
responsibility and your only remedy under this warranty.
To obtain warranty services, you must deliver the affected
component or part, together with your Original Owner Identification
Card (for a component) or other proof of purchase to any authorized
SCUBAPRO dealer, to SCUBAPRO 1166-A Fesler Street, El Cajon, CA
92020 or to any other SCUBAPRO factory in the United States,
Europe, or Asia. If you send the component or part to a SCUBAPRO
factory, you must pay the shipping charges to the factory.
This warranty does not cover damage resulting from improper usage,
improper maintenance, neglect of care or maintenance or repair
service performed by someone other than an authorized SCUBAPRO
dealer.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE,
ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. Some states
do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you.
SCUBAPRO SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER
INCIDENTAL, CONSEQUENTIAL, OR INDIRECT COSTS, EXPENSES OR DAMAGES.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above exclusions may not apply to
you.
If any further details are required regarding your lifetime warranty, please contact your nearest SCUBAPRO Authorized Dealer or SCUBAPRO direct.
Product registration
In order to better maintain your lifetime warranty and to
receive product updates and news, we recommend that you register
certain or all products purchased, such as regulators, computers
and the Twin Jet Max fins. By registering your products, you
receive the latest product updates & news information and you
don't have to worry about keeping your receipt around for ages, in
case you ever need to use the warranty service.
Repairs
In the event that you experience a fault with any
SCUBAPRO product within the warranty period, please return the
product to the Dealer you purchased it from, or to your nearest
SCUBAPRO Select Dealer, so that they can arrange repair or
replacement as appropriate.
How can I tell if my product is under warranty?
Warranty begins from the date of purchase, you can view the warranty details here.
Where do I get my regulators serviced?
See your local Authorised Dealer & Service facility, you can locate the one closest to you using the FIND A DEALER map.
What is the current service cycle for my regulator?
SCUBAPRO regulators need to be serviced every 24 months or 100 dives, whichever comes first, by an authorized SCUBAPRO dealer.
Why is my computer beeping/ticking/displaying ERR?
Most probably a battery change is needed. Contact your local Authorized Dealer for repair or battery change.
How do I get my UWATEC computer battery replaced?
Contact your local Authorized Dealer for repair or battery replacement.
Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?
You can download them from the product page or from the links on this Manuals & Software page.
How do I get technical assistance on the product I have?
Contact your local Authorized Dealer. We are unable to accept parcels directly from individuals.
Where can I get a manual for my product?
Most of our manuals are downloadable directly from the product page, for older manuals, please look at the list to the left. You can also contact your local Authorised Dealer for a printed copy.
How do I register my purchases?
Register directly on this web site by accessing the PRODUCT REGISTRATION or contact your local Authorized Dealer.
Are SCUBAPRO regulators Nitrox Compatible?
My SCUBAPRO product is faulty. Is it under warranty? How do I get it repaired?
Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals.
Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?
Where is the authorized dealer nearest to me? Where can I buy “this” product?
Look for the Authorized Dealers closest to to you.
How do I become a SCUBAPRO Authorized Dealer in my country?
If I buy a SCUBAPRO product in my country, do I have a life-time warranty worldwide?
Only regulators and some fins are covered by a life-time worldwide warranty to the original owner, provided they have been purchased through an Authorized Dealer. Regarding regulators, they must be serviced every twenty-four months or one hundred dives (whichever comes first) by an Authorized Dealer, using original SCUBAPRO spare parts, in order to maintain the life-time warranty.
Can I convert my regulators from INT to DIN?
All Scubapro first stages can be converted from INT to DIN or vice-versa, using the appropriate kit. This operation should only be performed by a SCUBAPRO certified technician such as one operating at an Authorized Dealer.
How can I check if my infrared port on my Aladin PRIME/TEC/TEC2G/2G, Smart PRO/COM/TEC is working ?
First you need to verify if the infrared port on your PC is working and compatible with the infrared transmission of our UWATEC computers. If your computer was previously transferring data to your PC and isn't anymore, contact your Authorised Dealer and send your computer for a complete check. If your computer seems to drain the battery abnormally (too quickly), it could be an indication that your infrared port is not working properly. Contact your Authorised Dealer. The computer will be returned to us for a complete check and in case a problem is found, the computer will be repaired or replaced.